Privacy Policy

At VonWik IPTV, we prioritize your privacy and are committed to protecting your personal details. If you have any concerns or questions about our privacy practices or policies, feel free to contact us. contact us via WhatsApp.

1. Data We Collect

You provide personal data voluntarily when registering for our IPTV service, inquiring about our offerings, or getting in touch with us.

The personal information we gather consists of the following:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The information we collect or receive is utilized for the following purposes:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your data in accordance with these legal justifications:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Personal information is stored only as long as necessary for the stated purposes in this policy, except where legal requirements (like tax, accounting, or other regulatory provisions) call for extended retention.

5. Cookies & Tracking Technologies

The use of cookies and analogous tracking mechanisms may occur to access or store details. Primarily, these are functional cookies essential for the website and client section to work properly. We abstain from employing invasive tracking cookies for promotional objectives.

6. Third-Party Services

We might disclose your information to external vendors, service providers, or agents who carry out tasks for us or on our behalf and need access to such data to perform their duties. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

To safeguard the personal information we process, we have established proper technical and organizational security measures. However, please note that the internet cannot be completely secure.

8. Your Data Protection Rights

Based on your location, you might be entitled to the following rights concerning your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To utilize these rights, please contact us via WhatsApp.

9. Children’s Privacy

The service is exclusively available to adults 18 years or older. We do not intentionally obtain personal details from anyone under 18.

10. Contact Us

For any questions or remarks about these guidelines, kindly contact us via WhatsApp.