Refund Policy

Our Commitment to You

We at VonWik IPTV are committed to delivering top-tier IPTV subscriptions. Our refund guidelines establish clear conditions for reimbursement, ensuring fairness for all users.

Refund Eligibility

These are the conditions that may qualify you for a complete or proportional refund:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

Follow this procedure when submitting your refund request:

Contact our support team via WhatsApp at Contact us via WhatsApp.
Use the subject line: "Refund Request".
Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

WhatsApp: Contact us via WhatsApp

Message Title: Request for Refund

Greetings,

This email serves as a formal request for reimbursement of my IPTV service.

My Name: [Name as Registered]

My Email: [Email Linked to Your Subscription]

Reason for Refund: [State your cause briefly here, examples include technical difficulties, incorrect charge, etc.]

Gratefully yours,

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Case review by support team
Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds appear depending on bank/card issuer

We'll send you an email notification at every stage. Processing times might be longer on weekends or public holidays.

Exceptions (When Refunds Are Not Provided)

The following scenarios do not qualify for refunds:

You are unhappy with the channel list or content provided.
Your internet connection is too slow or unstable to stream content.
You have violated our Terms of Service (e.g., account sharing).
You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

After approval, refunds take 3 business days to process, though your bank or payment provider might require 5-10 business days to show the funds in your account.

Generally, we don't offer refunds for change of mind after the first 7 days. We recommend evaluating our features and clarifying any doubts before signing up.

Subscriptions renew automatically. If cancellation isn’t completed before the renewal date, please get in touch with us promptly. Refunds for renewals are handled on a discretionary basis.